What are Unified Communications?

The growing need to access email, instant messages, faxes, voicemail and VoIP calls from a common interface, no matter where users are, is driving companies and organisations to seek a unified platform of communications. Unified communications is the integration of real-time communication services such as instant messaging (chat), presence information, telephony (including IP telephony), video conferencing, call control and speech recognition with non-real-time communication services such as unified messaging (integrated voicemail, e-mail, SMS and fax). UC is not a single product, but a set of products that provides a consistent unified user interface and user experience across multiple devices and media types.

New Communication Experiences with Kernel Solutions:

To address business challenges, Unified Communications connects people, information, and teams, helping to enable comprehensive and effective collaborative experiences. With Unified Communications, your company can:

  1. Connect co-workers, partners, vendors, and customers with the information and expertise they need.
  2. Access and share video on the desktop, on the road, and on-demand, as easily as making a phone call.
  3. Facilitate better team interactions, dynamically bringing together individuals, virtual workgroups, and teams.
  4. Make mobile devices extensions of the corporate network so mobile workers can be productive anywhere.
  5. Innovate across the value chain by integrating collaboration and communications into applications and business processes.

Unified communication allows an individual to send a message on one medium and receive the same communication on another medium. For example, one can receive a voicemail message and choose to access it through e-mail or a cell phone. If the sender is online according to the presence information and currently accepts calls, the response can be sent immediately through text chat or video call. Otherwise, it may be sent as a non real-time message that can be accessed through a variety of media.

Using our broad experience gained over equipment and software of different vendors, such as Cisco, Microsoft, we integrate solutions that drive business process and enhance human communications by reducing latency, managing flows and eliminating device and media dependencies.